Return/Refund Policy

At Grove Pools, we are committed to providing high-quality custom pool and spa solutions. Your satisfaction is important to us.
We do local delivery only in the QuadState area: Maryland, Virginia, Pennsylvania, and West Virginia.

1. Custom Pool & Spa Projects

• Due to the custom nature of our pool and spa design and installation services, all sales are considered final once a project contract is signed and work has commenced.
• Cancellations requested before work begins may be eligible for a partial refund, minus any non-recoverable costs (such as design fees, permits, or materials already purchased).

2. Retail Products & Accessories

• Unused, unopened retail products or accessories purchased from our showroom may be returned within 14 days of purchase with the original receipt.
• Opened or used items, chemicals, or custom-ordered products are not eligible for return or refund.

3. Service Appointments

• Service appointments (maintenance, cleaning, repairs) canceled with at least 24 hours’ notice will not incur a fee.
• Cancellations with less than 24 hours’ notice may be subject to a cancellation fee.

4. Refund Process

• Approved refunds will be processed to the original payment method within 7-10 business days.
• For questions or to initiate a return, please contact us at (301) 264-7577 or visit our showroom at 1044 Virginia Ave, Hagerstown, MD 21740.

5. Exceptions

• Certain exceptions may apply based on the specific terms of your contract or unique circumstances. Please refer to your project agreement or contact us for clarification.